Inbound Services
Customer service hotline, information and order support, complaint handling and call routing, with a German-speaking team.
Customer serviceInfo hotlineOrder status
01German-language call center
We speak to your customers in their language
GloBelly Marketing runs call center operations entirely in German for brands entering or growing in the German market. Inbound, outbound, technical support and written channels are handled by one team, to one quality standard, against agreed service levels.
- 7/24 schedulable operations
- GDPR-aligned processes
- German at native level
- Transparent reporting
DEKundenservice · InboundQueue: 018 sec
DETechnischer SupportFirst-level resolution86%
DEOutbound · VertriebAppointment campaign124/day
DEE-Mail & ChatResponse queue< 2 hrs
- Service language
- German
- Coverage
- 7/24
- SLA target
- 20 sec
7/24Schedulable operating window
DEOne service language: German
< 20 secTarget average answer time
GDPRData-protection aligned processes
Sectors we serve
TelecommunicationsE-commerceEnergy and utilitiesInsurance and financeHealthcare servicesAutomotiveSubscription modelsLogistics
DEOne service language
- 01
- Native-level contactAccent-free, fluent German
- 02
- Cultural fitTone and process for German business norms
- 03
- Data protectionProcess design aligned with the GDPR
- 04
- MeasurabilitySLA, queue and quality reporting
02Company
A contact centre built for the German market
GloBelly Marketing is a call center and customer contact centre serving audiences in Germany, Austria and Switzerland from its site in Bursa Nilüfer.
We focus on one language: German. That focus means our team internalises not just the language but the tone, pace and precision German-speaking customers expect.
We run the operation transparently. Queue metrics, resolution rates, quality scores and evaluation notes are shared in regular reports, so your decisions rest on data.
- Inbound and outbound handling
- Technical support and helpdesk
- E-mail, chat and form channels
- Quality and training programmes
03Services
Call center solutions shaped around your needs
The five service areas can run separately or be combined into a single operation.
Learn more
Outbound & Sales
Telesales, appointment setting, customer win-back, satisfaction surveys and data verification campaigns.
TelesalesAppointmentsSurveys
Technical Support & Helpdesk
First-level technical support, fault logging, installation guidance and defined hand-over to second level.
First levelTicketingEscalation
Back Office & Written Channels
Handling e-mail, live chat and forms, plus data entry, order and returns processing.
E-mailLive chatData entry
Training & Quality Management
Language and product training, call evaluation and calibration, quality scoring and continuous improvement.
Language trainingCalibrationQA score
04Measurement
The service levels we commit to
We manage the operation with agreed metrics, not impressions. The values below are the levels we target in our standard service package.
< 20 secAverage answer timeTarget · confirmed in the contract
80 / 20Service level80% of calls answered within 20 seconds
< 5%Abandonment rateTarget for calls left in queue
85%+First-contact resolutionTarget for first-level support
Target values are set together with you at quotation and contract stage, based on call volume, channel count and shift planning.
05Why GloBelly
The right partner for your DACH operation
Language capability, cultural fit, data protection and measurability, in one package.
German at native level
From the first second your customer finds an accent-free, fluent counterpart. German is our only service language.
7/24 availability
Inbound, outbound and written channels can be scheduled without gaps, including weekends and public holidays.
GDPR compliance
Data processing agreement, role-based permissions, retention periods and access control are defined from the start.
Transparent reporting
Queue metrics, resolution rates, quality scores and evaluation notes are shared on a regular schedule.
Fast go-live
Including script writing, training and pilot calls: in standard scope the operation goes live quickly.
A stable team
A team assigned to your project plus a backup plan — knowledge that does not restart with every call.
06How we work
Four steps from first call to live operation
We run the process transparently from end to end; the output of every step is shared with you in writing.
One language, full focus: German
German is our only service language. That focus keeps language quality, cultural fit and training depth consistently high.
German call handlingGerman business cultureDACH time zoneInbound and outbound
Needs analysis
We clarify your audience, call volume, channels and service level expectations together.
Design and team plan
Scripts, competency profile, shift plan and reporting set are defined; contract and data processing agreement are prepared.
Training and pilot
The team is trained on product, process and language; pilot calls measure quality and refine the scripts.
Live operation and improvement
The operation goes live; regular reports, call evaluation and calibration drive continuous improvement.
07Common questions
What clients usually ask
Our entire call center operation runs in German. The team speaks with your customers at native level. Governance and reporting with you can be handled in English, German or Turkish.
Yes. Inbound (customer service, information line, technical support) and outbound (telesales, appointments, surveys) can be combined within one project, under one team and one reporting set.
We start with a data processing agreement. Access is role-based, records are kept only for the period agreed in the contract and deleted afterwards. Processes are designed to meet GDPR requirements.
In standard scope we produce a go-live plan covering needs analysis, script writing, training and pilot calls. The timeline depends on channel count, product complexity and target volume, and is confirmed in the quotation.
Let's plan your German-language customer communication
Inbound, outbound, technical support or written channels: we put together a fitting setup, team plan and service levels within a short time.