One service language
The whole operation runs in German, and language quality is re-measured every week.
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01Company
About us
From Bursa to the DACH region: we represent your brand to German-speaking customers in their own language, in the right tone and with measurable service levels.
GloBelly Marketing is a call center that runs customer communication for brands in the German market entirely in German. From our site in Bursa Nilüfer we serve audiences in Germany, Austria and Switzerland by phone, in technical support and across written channels.
Why German only?
Rather than becoming a multilingual call center, we chose depth in a single language. A German-speaking customer is not satisfied by an agent who knows the language “well enough”; they expect the right term, the right level of formality and a confident tone. Focusing on one language lets us spend the whole training budget on meeting exactly that expectation.
In practice: scripts are written in German, quality evaluation is carried out in German, and calls are scored against German language criteria. Governance with you can run in English, German or Turkish.
Who we work for
We work for companies that sell into the German market, manage subscriptions or support a technical product. Where building an in-house German-speaking team would be expensive and slow, outsourcing the operation to us is usually the faster and more flexible option.
- E-commerce brands entering the DACH market
- Telecommunications and internet providers
- Energy, insurance and subscription models
- Manufacturers of technical products and devices
- Healthcare services and appointment handling
- Logistics and delivery operations
How we work
Every project is designed from scratch. We do not sell a ready-made package: first we talk through call volume, channels and service level expectations, then we define the team plan and reporting set together.
Needs analysis
Clarifying audience, volume, channels and service level expectations.
Design and contract
Scripts, shift plan, reporting set and the data processing agreement are prepared.
Training and pilot
Product, process and language training; quality measured through pilot calls.
Live operation
Go-live, regular reporting, calibration and continuous improvement.
Management and team
Managing Director
Ilhan Kaan Ergün
Founder and managing director of GloBelly Marketing. The scope of services, the quality standard and client relationships sit directly with him.
Our team is made up of German-speaking agents, team leads and quality specialists. Every new team member completes product, process and language training before joining live operations.
Our site
We run our operation from the Elite Offices in Bursa Nilüfer. The office is set up for uninterrupted operation: access-controlled work areas, a separate training room and redundant internet connectivity.
“A service line is the most talkative face of a brand. Our job is to keep that face German, calm and solution-focused.”
02In brief
Three points that describe us
Data protection first
Data processing agreement, role-based permissions and retention periods exist from day one.
A measurable operation
Queue, resolution and quality metrics are shared on a schedule. No surprises.
Let's plan your German-language customer communication
Inbound, outbound, technical support or written channels: we put together a fitting setup, team plan and service levels within a short time.